Customer care
Frequently
Asked Questions.
A little guidance on our collection, finding your fit and getting in touch.
Ordering
How do I place an order?
You can explore the collection, select an available size on a product page and add it to your bag. You can review your contact and delivery details in the checkout preview. Reviewing does not place an order or reserve stock. If test payment is enabled, continuing creates a private sandbox checkout with a temporary reservation. It does not make a real purchase.
Can I change or cancel an order?
For an existing order enquiry, contact our team with your order reference. Our Returns & Exchanges policy explains eligible cancellation rights and includes an optional cancellation form. You do not have to accept an exchange instead of an eligible refund.
How can I contact the team?
Visit Contact Us for our contact form and customer care email. Include the design name or order reference so we can help.
Sizing & fit
How do I choose the correct abaya size?
Start with our Size Guide to understand garment length and how to measure. Compare the specific design's measurements, as silhouettes can vary. Preview sizes are temporary and need confirmation before purchase.
Where can I find garment measurements?
Confirmed measurements will be listed with each design. The reference conversions in our Size Guide are not a confirmed garment size chart. Please ask us for design-specific measurements.
What if my chosen size is unavailable?
Contact us with the design and size you are looking for. We can help with current availability; a restock date is only confirmed when we have one.
Delivery
Do you offer free delivery?
Complimentary standard UK delivery applies when the eligible merchandise subtotal is at least £80. An order of exactly £80 qualifies.
Which courier will deliver my order?
Royal Mail is the planned UK delivery partner. Our Shipping & Delivery page explains the planned services, tracking and details being confirmed before ordering opens.
When will my order be dispatched, and how can I track it?
Dispatch times are still being confirmed. Once ordering and fulfilment are active, dispatch confirmation will include tracking details. For an existing order enquiry, please contact us with your order reference.
Returns & exchanges
How do I request a return or exchange?
Read our Returns & Exchanges policy and contact our team with your order reference and the item. Please obtain the correct return instructions before posting an item. No reason is required for an eligible online cancellation.
What if an item arrives faulty?
Please contact us with your order reference, a description of the issue and photographs if available. Our team will review the issue and explain the next steps.
Payments
Which payment methods do you accept?
Real-money payments are not enabled. Test checkout supports cards, Apple Pay, Klarna and Clearpay where Stripe makes them available. No real money is charged during testing.
Will Apple Pay, Klarna or Clearpay be available?
The store is being configured for Apple Pay, Klarna and Clearpay. Stripe shows eligible options for the account, customer, device and order; an enabled method is not guaranteed for every checkout. Real purchasing remains unavailable during testing.
A question
of your own?
Our customer care team is here to help with the collection, sizing and order enquiries.
Get in touch